DIGI CLIP support is available by email at support@digiclip.io, with a Training Centre of video tutorials for users and administrators. We aim to respond within one business day.

DIGI CLIP Support Centre

Real help from people who know the platform.

Get help with forms and checklists, user setup, Smart Fields, the Action Log and Safety Tracker, whether you're setting up your first checklist or reviewing submitted forms.

  • Email support at support@digiclip.io
  • We aim to respond within one business day
  • Video tutorials in the Training Centre
  • Help with onboarding, form setup and troubleshooting
Email Support Go to the Training Centre
DIGI CLIP Support Centre graphic showing an email and a video tutorial, with Ask, Learn and Answered stages

How DIGI CLIP Support Can Help

Onboarding

Help getting to know the platform, setting up users and moving your team from paper forms to digital checklists.

Form and Checklist Setup

Help with pre-start forms, inspections, audits, hazard reports and other checklists, including Smart Fields and Form Library templates.

Technical Help

Help with user access, submitted forms, exports, Action Log workflows, email alerts and general platform questions.

Training Centre

The DIGI CLIP Training Centre has practical video tutorials for users and administrators, covering:

  • Quick Start training for new users
  • Form setup and the Form Library
  • Smart Fields and image capture
  • The Action Log and corrective action workflows
  • User management and subscriptions
  • Safety Tracker reporting and investigations

Go to the Training Centre

Contacting Support

Email support@digiclip.io. We aim to respond within one business day (Monday to Friday, Adelaide time), and many enquiries are answered sooner.

For the fastest help, include:

  • Your organisation name
  • What you were trying to do and what happened instead
  • The form or page involved
  • Screenshots, if you can

Security or privacy concern? Please email our Privacy Officer at security@digiclip.io instead, so it reaches the right person straight away.

Helpful Pages

New to DIGI CLIP?

Try it free for 14 days, with support from our team while you get set up.

  • Set up digital checklists for safety, compliance and operations
  • Capture photos, comments, signatures and time stamps
  • Track defects and corrective actions through to close-out
  • Export records to PDF and Excel

Free 14-day trial. No credit card required.

About DIGI CLIP

DIGI CLIP is an Australian-built mobile checklist, forms and inspection platform. It supports mobile form submissions, photo capture, email alerts, Smart Fields, the Action Log and Safety Tracker. Inspections. Actions. Evidence.

Frequently Asked Questions About DIGI CLIP Support

How do I contact DIGI CLIP support?

Email support@digiclip.io.

How quickly will I hear back?

We aim to respond within one business day (Monday to Friday, Adelaide time). Many enquiries are answered sooner.

What should I include when emailing support?

Include your organisation name, what you were trying to do, the form or page involved and screenshots if you can.

Does DIGI CLIP provide onboarding support?

Yes. We can help new users get to know the platform, set up forms and users and start using digital checklists.

Where can I find DIGI CLIP training videos?

Training videos are in the DIGI CLIP Training Centre.

Can DIGI CLIP help with setting up my checklists?

Yes. Support can help with form setup, checklist structure, Smart Fields, user access, submitted records and exports.

Can I export reports and records from DIGI CLIP?

Yes. Submitted form data can be exported to PDF and Excel for reporting, audits, record keeping and management review.

Does DIGI CLIP offer a free trial?

Yes. DIGI CLIP offers a free 14-day trial, and no credit card is required.

How do I report a security or privacy concern?

Email our Privacy Officer at security@digiclip.io.

Need a Hand?

Email our support team and we'll help you get the most out of DIGI CLIP.