Security & Data Protection at DIGI CLIP
At DIGI CLIP, we understand that the data captured through our platform is critical to your operations, compliance, and safety management. We take a structured, practical approach to security, with controls designed to protect your information, maintain platform reliability, and support confident everyday use of DIGI CLIP across web and mobile environments.
Security at a Glance
DIGI CLIP is a cloud-based platform hosted on Microsoft Azure, using encryption in transit and at rest, multi-factor authentication, role-based access control, secure API access, regular automated backups, and active system maintenance to help protect customer data and support reliable service delivery.
DIGI CLIP supports safety, compliance, and operational workflows for field-based and compliance-driven organisations.
Table of Contents
Platform Security
DIGI CLIP is built on secure, enterprise-grade cloud infrastructure hosted on Microsoft Azure. Our platform includes a range of technical controls to help protect customer data and support secure use across desktop and mobile devices.
- Encryption in transit using HTTPS/TLS
- Encryption at rest within Azure infrastructure
- Authenticated API access with session and token controls
- Secure mobile environments using iOS and Android sandboxing
- Code-signed mobile apps with platform-level security protections
Access Control and Authentication
Access to DIGI CLIP is controlled to help ensure only authorised users can access the information and features relevant to their role. This supports accountability, limits unnecessary access, and helps maintain stronger operational control.
Identity Protection
Multi-factor authentication is used for administrator and key cloud systems to reduce the risk of unauthorised access.
Role-Based Access
User permissions are managed through role-based access control, including Admin, Manager, and App User access levels.
User Accountability
Individual user accounts support clearer accountability, traceability, and operational oversight.
Additional measures include secure credential handling and token storage using platform security features.
Data Storage and Backups
We take a structured approach to customer data protection and service resilience. Data is hosted within Microsoft Azure cloud infrastructure. Depending on service configuration and third-party service arrangements, data may be processed or stored in Australia or other supported regions.
- Data securely stored within Microsoft Azure
- Regular automated backups of key systems
- Backup retention across short-term recovery and longer-term storage
- Backup data encrypted in line with Azure best practices
Important: DIGI CLIP maintains backups to support service reliability. Customers should also maintain their own internal data retention, backup, and export processes in line with their compliance framework, business continuity planning, and operational requirements.
System Maintenance and Updates
DIGI CLIP systems are actively maintained to support security, performance, and platform reliability.
- Regular operating system and platform patching
- Ongoing application and infrastructure improvements
- Monitoring of system performance and availability
Infrastructure and Hosting
Our hosting environment follows industry-standard practices for cloud-based services and is designed to support secure, reliable access for customer organisations.
| Area | Approach | Customer Benefit |
|---|---|---|
| Cloud hosting | Hosted on Microsoft Azure cloud infrastructure | Supports platform stability, resilience, and scalable service delivery |
| Administrative access | Restricted administrative access protected with MFA | Helps reduce exposure to unauthorised system changes |
| Third-party providers | Use of trusted third-party providers for infrastructure and payment processing | Supports secure delivery of core platform and payment services |
Customer Data Responsibility
DIGI CLIP is designed to support your operational workflows, safety processes, and compliance recordkeeping.
- Ensuring the accuracy and completeness of data entered into the system
- Maintaining internal backup, export, and retention processes aligned to business and regulatory needs
- Ensuring compliance with applicable laws and regulations in relevant jurisdictions
Our Software Service Agreement and Privacy Policy outline data ownership, responsibilities, and how personal information is handled.
Continuous Improvement
Security is an ongoing process. We continuously review and improve our systems, processes, and controls to ensure DIGI CLIP remains secure, reliable, and fit for purpose.
While we implement appropriate security measures, no system can be guaranteed to be completely secure.
Frequently Asked Questions
Is DIGI CLIP secure?
DIGI CLIP uses secure cloud infrastructure, encryption, multi-factor authentication, and controlled access measures.
What security and data protection measures does DIGI CLIP use?
DIGI CLIP uses encryption, role-based access control, secure APIs, automated backups, and system monitoring.
Where is data stored?
Data is hosted within Microsoft Azure cloud infrastructure and may be processed or stored in Australia or other supported regions.
Does DIGI CLIP back up data?
Yes. Automated backups are performed regularly, and customers should maintain their own retention and backup processes.
Who owns the data entered into DIGI CLIP?
Customers retain ownership of their data, as outlined in the Software Service Agreement and Privacy Policy.
Why is security important?
Security protects compliance records, operational data, and audit evidence, ensuring reliability and trust.
Legal and Privacy Information
For full details on how DIGI CLIP handles data, privacy, and responsibilities, refer to:
These documents outline how data is collected, stored, protected, and managed.
Questions
If you have questions, contact enquiries@digiclip.io.
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